Royal Proteins Hub Return & Refund Policy
Your satisfaction is our top priority. We stand behind the quality of our products and want you to have a great experience every time you shop with us.
Due to the nature of our products (health supplements, food, and consumable items), we have a strict policy for hygiene and safety. Please read the following policy carefully.
1. Eligibility for Returns & Refunds
We accept returns and offer refunds only under the following conditions:
- Damaged or Defective Products: If your order arrives with damaged packaging, seal breaches, or a defective product.
- Incorrect Item Shipped: If you receive an item different from what you ordered.
- Unopened and Unused Products: Products must be in their original, sealed, and resalable condition with all safety seals intact. This applies primarily to apparel, shakers, and unopened supplement containers.
We cannot accept returns for:
- Opened, used, or partially consumed containers of protein powder, pre-workouts, vitamins, or any consumable product.
- Products purchased more than 30 days ago.
- Items that have been tampered with or where the safety seal is broken.
- Products bought during a final sale or clearance event (unless defective).
- Changes of mind or flavor preference after opening.
2. How to Initiate a Return
Step 1: Contact Us Within 7 Days of Delivery
Email our customer service team at support@royalproteinshub.com within 7 days of receiving your order. Please include:
- Your order number.
- The product name and reason for the return.
- Photographs clearly showing the issue (e.g., damaged box, broken seal, wrong item).
Step 2: Authorization & Instructions
We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item. Returns shipped without an RMA number will not be accepted.
Step 3: Ship the Item
Ship the unused, eligible item in its original packaging to the address we provide. You are responsible for the return shipping costs unless the return is due to our error (wrong or defective item).
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5-10 business days.
- Please note that shipping fees are non-refundable, except in cases of our error.
4. Exchanges
We currently do not offer direct exchanges. To get a different item, please follow the return process for your eligible item and place a new order on our website.
5. Damaged or Incorrect Items (Our Error)
If we made a mistake, we sincerely apologize! We will provide a prepaid return shipping label and issue a full refund (including original shipping) or send the correct item immediately at our discretion.
6. Special Circumstances: Allergies & Reactions
While we provide detailed ingredient lists, we recommend consulting with a healthcare professional before trying any new supplement. We are not liable for individual allergic reactions or sensitivities. However, if you have an immediate adverse reaction to a sealed and unopened product, please contact us, and we will review your case on an individual, goodwill basis for a possible store credit.
7. Contact Us
For any questions about our Returns Policy, please contact us:
- Email: support@royalproteinshub.com
- Hours: Monday-Friday, 9 AM – 5 PM EST.
This policy is subject to change without notice.