👤 Who We Are

Royal Proteins Hub is a wellness brand dedicated to providing premium natural products including Unripe Plantain Flour and Sesame Wellness Mix. Our website address is: https://royalproteinshub.com.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

📋 Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

• Personal Information: Name, email address, phone number, shipping and billing addresses.
• Order Information: Products purchased, order history, and payment details (processed securely via Paystack).
• Website Usage: IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance your browsing experience and remember your preferences.

⚙️ How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your orders, account, or inquiries.
• To send you promotional emails and updates (with your consent).
• To improve our website, products, and customer service.
• To comply with legal obligations and prevent fraud.

💬 Comments

When visitors leave comments on our site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

🖼️ Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

🍪 Cookies

We use cookies to enhance your experience on our website. Here’s how we use them:

• Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Session Cookies: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• Editor Cookies: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

🔗 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

💳 Payment Information

All payments on Royal Proteins Hub are processed securely through Paystack, a PCI-DSS compliant payment gateway. We do not store your credit card or payment details on our servers.

🤝 Who We Share Your Data With

We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with:

• Paystack: To process your payments securely.
• Shipping Providers: To deliver your orders.
• Service Providers: Who assist us in operating our website and services.

If you request a password reset, your IP address will be included in the reset email.

⏳ How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Order information is retained for tax and accounting purposes as required by Nigerian law.

✅ Your Rights Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

🛡️ Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Secure SSL encryption for all data transmission.
• Regular security audits and updates.
• Restricted access to personal information.

📤 Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Our website is hosted on secure servers and all data is stored in compliance with Nigerian data protection regulations.

👶 Children’s Privacy

Our products and services are intended for adult use. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

🌍 International Data Transfers

Your information may be transferred to and stored on servers located outside of Nigeria. By using our website and services, you consent to the transfer of your data to these locations.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this policy periodically.

📞 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: